This page explains in detail how your personal data is collected, stored, and used at 99ab. We consider protecting your privacy in full to be our foremost responsibility.
A quick overview of the key pillars of our Privacy Policy.
Welcome to 99ab. This Privacy Policy explains in detail how we collect, store, process, and protect the personal information of users on our platform. By using our services through the 99ab.ws website, mobile application, or any other digital channel, you are deemed to have accepted this Privacy Policy.
We believe protecting every user's personal privacy is a fundamental responsibility. That's why 99ab operates with full transparency — we tell you what data we collect, why we collect it, and how it's used. This privacy policy has been developed in compliance with applicable laws in Bangladesh and international data protection standards.
This policy applies to all 99ab members, visitors, and users. Please read it in full before accessing the platform. If you have any questions, feel free to reach out to our support team.
ℹ️This Privacy Policy may be updated at any time. For significant changes, you will be notified at your registered email address.
Various types of information are collected when you create an account, use our services, or interact with the platform on 99ab. This information is used to improve our service quality and personalise your experience.
| Data Type | Reason for Collection |
|---|---|
| Full Name | Account Verification & KYC Process |
| Date of Birth | To verify age (18+) |
| Email Address | Communication & Account Security |
| Mobile Number | OTP Verification & Communication |
| National ID / Passport | KYC Verification |
| Current Address | Identity Verification & Legal Requirements |
For deposits and withdrawals, we collect your bKash, Nagad, or Rocket account number and transaction details. This information is used solely for payment processing and Anti-Money Laundering (AML) compliance.
💡We do not collect sensitive information such as health, religion, or political opinions without your explicit consent.
99ab uses collected data solely for defined, legitimate purposes. The core principle of our Privacy Policy is to use no more data than necessary and to always put the user's interests first.
We never share your data with third parties for advertising purposes. To opt out of marketing communications, contact our support team at any time.
99ab does not retain your personal data for longer than necessary. How long data is kept depends on its type and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of the active account + 5 years |
| Transaction Records | Minimum 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Log Files & Technical Data | Up to 12 months |
| Marketing Preferences | Until opt-out |
Once the designated retention period ends, data is securely and permanently deleted or anonymized. Deletion requests will be processed as quickly as possible within the bounds of our legal obligations.
99ab never sells your personal data. However, limited information may be shared with trusted third parties in certain specific circumstances.
⚠️All third parties we work with are contractually bound to uphold our privacy standards and may only use your data for the purposes specified.
99ab's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help enhance your browsing experience.
You can delete or disable cookies through your browser settings at any time. However, disabling certain essential cookies may affect the proper functioning of some features on the platform.
Every 99ab member has the following rights regarding their personal data. Contact our support team to exercise any of these rights.
Request to view what personal data we hold about you.
Request corrections to any inaccurate or outdated information.
Request deletion of your data beyond what is required by legal obligations.
Request that we stop using your data for a specific purpose.
Request a copy of your data in a standard, portable format.
Opt out of promotional communications at any time.
📌Once we receive a request to exercise your rights, we will respond within a maximum of 30 business days. In some cases, legal reasons may prevent us from fulfilling certain requests — if so, we will explain why.
99ab uses industry-standard security technology to keep your data safe. Our security layers are outlined below.
That said, no transmission over the internet can be guaranteed to be completely secure. Keep your account password strong and never share it with anyone. If you notice any suspicious activity, contact us immediately.
For any questions or complaints about this Privacy Policy, or to exercise your rights, please get in touch with us. Our dedicated Privacy Team is ready to assist you with any concerns.
Support@99ab.ws — typically responded to within 24 hours.
Log in to the platform and reach us directly via Live Chat — available 24/7.
When submitting a privacy request, please use your registered email address and clearly state the nature of your request. We may ask for additional information to verify your identity.
📌All Privacy Policy requests can be submitted in Bengali or English. We aim to respond within a maximum of 30 business days.